Unified Communications

Modern teams need one reliable way to call, meet, and message on any device. Netsync’s Unified Communications solution brings calling, meetings, messaging, presence, and voicemail into a single platform across cloud, on-prem, or hybrid environments. We design around Cisco Webex Calling and Cisco Unified Communications Manager, integrate PSTN through Cloud Connected PSTN or Local Gateway, and configure E911 and analytics for quality from end to end. The outcome is simpler administration, predictable costs, and a consistent user experience in offices, classrooms, clinics, and remote locations.

Why Unified Communications Matters

Too many tools create confusion, missed calls, and rising costs. You need one platform that supports hybrid work, satisfies E911 requirements, and keeps people connected from desk phones, softphones, and mobile apps. With unified policies, consistent identity, and actionable analytics, communication stays effortless while IT overhead goes down.

Legacy PBX & App Sprawl:
Disconnected PBXs and overlapping chat or meeting apps slow decisions and inflate spend. Netsync consolidates calling, meetings, and messaging into one experience so IT manages a single platform, dial plan, and policy set. Number porting, SIP trunk consolidation, and license right-sizing reduce waste while adoption increases.

Hybrid Work & Mobility:
People move between locations and devices all day. With one identity across desk phone, softphone, and mobile app, calls and messages follow the user. Single number reach, visual voicemail, and presence reduce context switching and missed connections so staff and students remain productive anywhere.

Reliability, E911, & Quality:
Communication must work every time. We plan bandwidth and QoS, enable site survivability, and configure dynamic location for E911, including compliance with Kari’s Law and RAY BAUM’s Act where required. Control Hub analytics highlight jitter, packet loss, and device issues before users feel impact. Change windows and rollback plans keep maintenance predictable.

What Makes Netsync Different

Cisco-Aligned UC Stack

We design and operate Webex Calling, Unified Communications Manager, Unity Connection, and Control Hub with Cloud Connected PSTN or Local Gateway. Policies, devices, and workflows stay consistent across sites and clouds, supported by Cisco expertise and direct escalation when needed.

Proven, Low-Risk Migrations

From legacy PBX to CUCM or cloud, we inventory numbers, devices, and workflows, then pilot with real users. Cutover plans, parallel runs, and role-based training protect executive, classroom, and frontline operations during transition.

Operationalized Day-2 Support

We deliver dial plan standards, E911 procedures, MACD runbooks, and monitoring. Netsync’s 24×7 service desk and NOC handle incidents and changes, maintain security updates, and keep quality metrics trending up so your team can focus on strategic work.

Cross-Domain Engineering

UC touches networking, identity, security, and rooms. Our engineers align VLANs, Wi-Fi, SBCs, SSO, and room systems to remove bottlenecks and raise call quality across your environment from edge to core to cloud.

Core Unified Communications Capabilities

Cloud and on-prem calling with Webex Calling and CUCM
Voicemail and unified messaging with transcription
Softphone and mobile app experiences
Presence, instant messaging, and team messaging

PSTN via Cloud Connected PSTN or Local Gateway
Room systems, endpoints, and device management
E911 compliance, location management, and safety dialing
Analytics, call recording, and quality management

Why Customers Choose Netsync

One Platform, Less Overhead

Consolidation lowers licenses and support tickets while improving adoption and satisfaction across departments and sites.

Security and Compliance Ready

Identity, policy, and E911 practices align with public sector and enterprise needs without adding friction for users.

Design, Delivery, and Support

From assessment to cutover and 24×7 operations, we turn Unified Communications into a durable, measurable service.

Get Your Free Unified Communications Guide

Learn how organizations retire PBXs, consolidate carriers, meet E911 requirements, and improve MOS and uptime with Cisco Webex Calling and CUCM, plus clear runbooks your team can own.