Intelligent Process Automation (IPA)
Intelligent Process Automation for Service & Operations
Manual tasks slow teams and create inconsistent outcomes. Netsync’s Intelligent Process Automation aligns people, apps, and data so routine work completes itself. We design workflow automation across Webex, contact center, ITSM, and CRM systems, then connect approvals, notifications, and records with APIs or RPA where needed. Use chat and voice to start requests, trigger bots, and update tickets in real time. Our engineers deliver prioritized use cases, secure integrations, and measurable KPIs. You get faster response times, fewer handoffs, and a governed model that scales across departments and locations.
Why Intelligent Process Automation Matters
Unstructured processes and swivel-chair work drain time and budget. You need consistent workflows that span channels and systems, keep humans in the loop, and provide audit trails and metrics leadership can trust.
Manual Work Creates Delays & Errors:
Rekeying data, chasing approvals, and moving requests between teams leads to missed steps and slow service. IPA standardizes intake, automates routing, and adds notifications that close loops. Work reaches the right person with the right context, and cycle times drop without adding headcount.
Disconnected Systems Block Insight:
Critical data sits in email, chat, spreadsheets, and legacy apps. Our approach uses APIs and event hooks to synchronize records between Webex, ITSM, CRM, and ERP. You gain a single source of truth, clear ownership, and reporting on volumes, service levels, and backlog health.
Hybrid Work Needs Self-Service:
Employees and agents expect answers in chat and on mobile. We enable request catalogs, conversational intake, and guided forms inside collaboration tools. Users get faster outcomes, while Tier 1 volume falls and specialists focus on higher value work.
What Makes Netsync Different
Multi-System Integrations
We integrate Webex workflows, bots, and notifications with platforms like ServiceNow, Salesforce, Microsoft 365, and leading CRMs. Contact center flows, case management, and knowledge all align to one operating model your admins can support.
Proven Use-Case Playbooks
We start with high-impact scenarios such as onboarding, access requests, password resets, and status updates. Each use case includes workflow maps, fields, SLAs, alerts, and rollback steps so operations remain predictable.
Security & Governance by Design
Least-privilege access, scoped tokens, encryption, retention, and audit logs are standard. We document exception paths and change controls so automation remains compliant with public sector and enterprise requirements.
Operate & Improve
Netsync delivers dashboards, runbooks, and a cadence for tuning. Our service desk and NOC monitor failures, update connectors, and refine flows as policies and apps evolve.
Core Intelligent Process Automation Capabilities
- Webex workflow automation and chat bots
- IT service catalog, approvals, and case routing
- Contact center process automation and screen-pop
- API orchestration across ITSM, CRM, and ERP
- RPA connectors where APIs are not available
- Event-driven notifications and status updates
- Knowledge suggestions and guided intake
- Process analytics and KPI dashboards
Why Customers Choose Netsync
Faster Outcomes, Lower Cost
Automation removes handoffs and rework. Teams resolve requests faster with fewer tickets and less manual effort.
Better Agent & Employee Experience
Users start work in tools they already use. Clear steps and updates improve satisfaction for staff and customers.
Design, Delivery, & Support
From discovery to day-two operations, we make automation a durable service with measurable results.
Get Your Free Intelligent Process Automation Guide
See proven workflows for onboarding, approvals, and status updates with KPIs and playbooks.
